Return & Refund Policy

At Arya, we want you to feel confident in every purchase. Please read our return and refund policy below.

Inspection Upon Delivery

When your order arrives, you're welcome to open the package and inspect it before accepting. If you're not satisfied with the item at that moment, you can simply reject it at the door and pay nothing.

Return Window

You may request a return within 3 calendar days from the delivery date, provided the item is in its original, unused condition (including original packaging, tags, and Warranty Card).

Returns are not accepted after 3 days from delivery — after this window, only warranty-covered cases (see our Warranty Policy) are eligible, and those are resolved through exchange, not a refund.

Return Cases & Costs

1. Defective or Warranty-Covered Items
If the item is defective or covered under our 10-Year Golden Warranty, you can return it at no cost. These cases are resolved through exchange or store credit toward a new purchase — not a cash refund.

2. Incorrect Shipments
If you received the wrong item (a different product than what you ordered), Arya covers all return and exchange shipping costs. Simply contact us and we'll arrange the return and send the correct item at no charge to you.

3. Change of Mind / Personal Reasons
If you'd like to return an item for personal reasons within the 3-day window, you will be responsible for the return shipping fees, which are typically higher than standard outbound shipping fees.

4. Returns Involving a Discount or Offer
If your order included a discount, promotional offer, or bundle deal, and you're returning it for personal reasons, the value of the discount or offer benefit will be deducted from your refund. This is calculated based on the item(s) returned and the offer/discount applied at the time of purchase.

Example: If you purchased two bracelets under a "Buy 2, Get 15% Off" offer for EGP 1,700 (instead of the original EGP 2,000), and you return one of them for personal reasons, the 15% discount tied to that offer will be deducted from your refund — since the discount was only valid for the multi-item purchase and no longer applies once one item is returned.

Exchanges

The same terms above apply to exchanges:

• Defective, warranty-covered, or incorrectly shipped items can be exchanged free of charge.
• Exchanges for personal reasons are subject to return shipping fees.
• If a discount or offer was applied, its value will be factored into the exchange as outlined above.

Refund Processing

Refunds are not issued until the returned item has been handed over to our shipping company and received back by us. Once the item is received and inspected, we will proceed with your refund, exchange, or store credit as applicable.

The entire return/refund process — from the day you submit your request to the day your refund, exchange, or store credit is issued — takes up to 15 days.

How Refunds Are Paid

We do not issue refunds in cash. All eligible refunds are paid via Instapay or Vodafone Cash only.

Proof of Purchase

To process any return, exchange, or refund, you'll need to provide proof of purchase. This can be any of the following:

• Your order confirmation email or WhatsApp confirmation message
• Your order number (found in your confirmation email/SMS)
• Your Warranty Card (for warranty-related cases)

How to Request a Return or Exchange

Contact us via WhatsApp (+201041974549) or email (Hello@Aryaeg.com) within 3 days of delivery with your order number and reason for return. Our team will guide you through the next steps.